| Return postage will be paid by | Buyer |
| Returns Accepted | Returns Accepted |
| After receiving the item, your buyer should cancel the purchase within | 30 days |
| Return policy details | Here at Identitees we believe in "win win" customer care and so we offer a generous 30 day returns policy.
Even though all orders are thoroughly checked prior to packing, it is good customer practice when unpacking, to check that the item(s) are what you ordered i.e. correct size and colour etc and that there is no fault with the product. However we realise that from time to time a customer may wish to return an item.
You are welcome to return an item if:
• The product is defective in any way.
• You have received the wrong item/s or the wrong size, colour or style etc.
• You simply change your mind and do not want the product.
To meet with our returns policy the item(s):
• Must be returned within 30 days starting from the day you placed your order.
• Must be unworn.
• Must have any labels/tags preferably still attached.
• Must be in a condition (unless received defective) enabling us to resell the product.
If you wish to take advantage of our returns policy please email us either through ebay or at [email protected] and let us know your reasons and then we will contact you to organise an exchange or refund depending on what you would like to do.
Item(s) should be sent, preferably with their original packing, labels, tags, and receipts (or copy of receipts) to:
Returns:
Lee Spalding
Identitees
Bronhdden Fawr
Pentrecagal
Newcastle Emlyn
Carmarthenshire
SA38 9HY
Wales UK
Please enclose a letter stating the reasons for the return, i.e., what the fault is etc.
If it can be shown that we are at fault we will either send you replacements or reimburse you the full amount including all postage & packing costs. In the case of you simply changing your mind and wishing to return the order, you will be liable for all postage and handling costs.
Identitees reserve the unequivocal right to discern whether the returns policy terms have been adhered to, if we detect that the garment has been worn or damaged by the customer themselves this will cause their right to indemnity null and void. |
| Sleeve Length | Short Sleeve |
| Neckline | Crew Neck |
| Character | She-Wolf |
| Occasion | Casual |
| Garment Care | Machine Washable |
| Sleeve Type | Standard |
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